Welcome to the F.A.Q. Page of Filter & Co. Here you can find questions and answers in the category:

Return & Exchange

I want to return and/or exchange my product

A cooling -off period of 14 days applies to all your purchases. For example, it may be that you prefer a different filter class or that the sizes turn out to be incorrect. We do not take filters that have already been used. A 30 -day return time applies to all other purchases.

How does the return process work?

  • The item is, if reasonably possible, in the original packaging.
  • You must handle the item with the item that you want to return.
  • Send back the item with all supplied accessories, in accordance with the return instructions that you receive from us when you return your item.

My product has been delivered defective

Has your product been defective or damaged? Then we recommend that you view the manual again. Maybe you can solve the problem yourself. You don't have to return the product.

  • Has your product been supplied by Bpost? Then contact us within 30 days of receipt and we will look at the options together.

After we have received your package, we check the defect or the damage and then do the necessary.
If you are not satisfied, we will refund the money.

My product is not complete

For this it is best to send an email to info@filterenco.be. Our office staff will solve this.

Delivery & Pick up

How are my products delivered?

The packages of Filter & Co usually come to you in a brown box with our own filter & co tape. If this is not the case, it means that your package was already opened. Then inform us immediately. In most cases, your filters or other products are also involved in extra protective film.

Can I follow the status of my shipment live?

Yes. All you have to do is click on the link with the tracking mail and then you will be linked to an external page of the logistics service in question. In most cases we work with bpost.

International shipments

International shipments, just like shipments, are carefully packed for the interior. With international shipments it sometimes happens that export documents have to be added. Communicate clearly if it is outside the EU for an export country, so that we provide the necessary documents for you.

Deliveries not received and what to do

Has your package not arrived within the expected delivery time and the tracking code makes you nothing wiser? Contact us via Facebook chat or sales@filterenco.be. We are happy to help you.

Collection options

Since we are an e-commerce company, we do not work with fixed opening hours for receiving customers.

Do you still want to come by? Feel free to contact us for an appointment!

To order


Would you like more information about our products and services? Contact us via info@filterenco.be Or complete our contact form.

Place an order

We try to make our site as user -friendly as possible. This is a lasting process.

We are happy to give you advice so that you can make the best choice. Would you like more information about our products and services? Contact us via info@filterenco.be Or complete our contact form.

Change or cancel order

You have placed an order, but find out that what you ordered is not correct? No problem, as long as the package was not yet received by Bpost. Contact us (see also more info in the return policy) via sales@filterenco.be.

Stock status

Our status on e-commerce is 99% correct regarding our stock, we are of course attached to preset production periods. As a result, demand can be temporarily greater than the supply. If we cannot deliver your filters within this period, you will be informed of this.


Payment options

Through this link Do you find our payment options.

Payment failed or refused?

Your payment failed?
Did your payment fail via one of the payment options? Then first check whether the money has been transferred or not. Is this not the case? Then you can immediately place an order again.

Has the money been debited from your bank account, but have you not yet received a confirmation by e-mail after an hour? Then contact customer service via sales@filterenco.be. Our customer service helps you further.

Credit card refused?
You have put an order and you want to pay with a credit card, but you will receive the message that your credit card has been refused. That's annoying. We want you to be able to receive your package as quickly as possible.

We hope you understand that we are carrying out checks for you and our safety. If your credit card is refused, the reserved amount will be refunded immediately. After this you can simply post your order again. We do ask you to pay via, for example, bank transfer, Bancontact or other payment methods.


We always send the invoice by e -mail as an appendix to your shipping confirmation, but we also keep it in your online account So that you can always easily consult it.

View invoices
Do you want to see your invoices? Then log in to your account and click on the order from which you want to view, print or copy the invoice. You can download the invoice in your order overview. Don't have an online account? No problem. We keep all your invoices for you. You can also check the history of your orders again and quickly order the same products again if necessary.

Business customer: Do you have questions about your business invoice? Then contact your account manager.


How do we pay you back?
How we pay you back depends entirely on the way you paid.

Where can I find the status of my reimbursement?
Unfortunately, you cannot find the status of your reimbursement anywhere, but we assure you that the payment was made within 6 working days after the return of the return shipment.

I have not received an invoice, where can I still request it?
Contact customer service via sales@filterenco.be And make sure you have your order number at hand.
We will then send you the right invoice.

I have not received a refund.
It depends on your bank how long it takes before the reimbursement is completed. We always try to pay the reimbursement within 6 working days after the return of the return shipment. Is the amount not yet in your account after 10 working days? Then contact our bookkeeping on.

Safety & Privacy

Protection of personal data

We do everything we can to keep your private data really private.

Filter & Co stores your personal data in a secure database. And they stay there too. We do not pass on your information to third parties for commercial purposes.
Why do we need your personal information? To ensure that the order runs smoothly.

Terms and Conditions

We have devoted a full page to this. You can via This link the conditions go over.


Filter & Co uses cookies and other techniques such as JavaScript and web beacons on its Ecommerce site and related sites. Because we want to guarantee your privacy and improve the user -friendliness of your visit (s) to our web store, we think it is important that you know how and why we use cookies.

What are cookies?
Cookies are small, simple text files that stores your computer or mobile device when you use our web store.

What are the other techniques?
JavaScript and web beacons are standard internet techniques that together with cookies ensure that a system can collect information (Javascripts), can store it in small, simple text files (cookies) and then send (web beacons).

Cookies and other techniques are used for almost all existing web stores.

By using cookies and other techniques, we ensure, for example, that:

  • Surfing in our web store is nicer and easy for you.
  • You do not always receive or enter the same information during your visit to our web store.
  • We can offer you special functionalities such as the wish list or your shopping cart.
  • We can measure how our web store is used and where we can still improve it;
  • We can display your advertisements and recommendations based on your interests.
  • We can recognize which device you use when you visit us.
  • We can register (or have an advertisement shown) to better tailor the advertisements to your needs and interests and to prevent you from seeing the same advertisement.

Third -party cookies
Cookies from third parties are also placed via our web store. The privacy and cookie policy of the relevant company applies to the use of cookies by other companies.

Which cookies do we use? In brief:
Functional cookies or necessary cookies
Functional cookies ensure that our web store functions correctly. Consider, for example, functionalities such as the shopping cart and checkout.
Analytical cookies
With analytical cookies we collect statistics with the help of our web store by users with the help of third parties. By measuring website use, we can continue to improve our web store in favor of our users.
Social Media Cookies from third parties
Social media cookies are cookies that make functionalities of social media websites possible. Think of a YouTube video with a product, selection of a collection point in Google Maps or a 'Like' button for Facebook.
Advertising cookies
We place advertising cookies on our web store. We also give third -party parties the opportunity to place advertising cookies on our web store. We also place advertising cookies on third -party websites. We can combine the information from these advertising cookies. We do this so that we can make offers as relevant possible offers based on your online surfing, search and buying behavior. We also keep with these advertising cookies at which advertisements you have seen.
Web shop recommendations, preferences and interest cookies
In addition, we combine you online surfing, search and buying behavior to show you relevant offers and recommendations in our web store, tailored to your preferences.
Functional or necessary cookies
Functional or necessary cookies help the Filter & Co web store to function properly. Think about:

  • The products that you add to your wish list list are remembered and stored.
  • Giving a notification with a non -completed order, so that you do not lose your products in the shopping cart.
  • Your browser settings are stored so that you can optimally view our web store on your screen.
  • The possibility to store your login details so that you do not have to enter it again every time.
  • It is possible to respond to messages in our web store.
  • An even load on the website, so that it remains functional and accessible.
  • Detecting possible abuse or possible problems in our web store, for example by registering successive failed login attempts.

Analytical cookies

We use analytical cookies with the help of third parties to investigate the use of store. These statistics give us insight into how often we are visited, and where we can improve our web store. In this way we ensure that the experience with our web store is constantly optimized. Among other things, the following information is stored:

  • The IP address that is made anonymous.
  • Technical characteristics such as the browser you use (such as Chrome, Internet Explorer or Firefox) and the resolution of your computer screen and which device you use.
  • From which page you came to the web store.
  • When and how long you visit or use the web store.
  • Whether you use functionalities of the web store. For example, making a wish list, placing an order or viewing previous purchases.
  • Which pages you visit in our web store.

For example, we use these cookies for

  • Keeping the number of visitors to our web store.
  • Measuring the duration per visit.
  • Determining the order in which a visitor visits the different pages of our web store.

Safe payment environment

We use a secure internet security as soon as you start paying for your order. Your transaction data will be sent encrypted over the internet via SSL.
You don't need any special software to pay with SSL. You can recognize a safe SSL connection by the "green lock" in the browser address. Do you have any questions about this and are you not sure?
Call us, we are happy to explain it.